EMD Class Information

Talking to the suicidal caller
Breathing Emergencies—
Calltakers and the mentally ill caller
Near drowning

AND much more….

Cost:

NENA Member –$20

Non-Member -$30

When & Where

Date : Tuesday, June 26, 2012
Where : Tanner bldg. BYU Campus, Provo, Utah (See Flyer for Parking)
Time: 9:00 a.m. to 5:00 p.m.

Questions ?

Contact Kathy Fisher at consbreath (a t) gmail.com or 801-229-7241
To Register : Fill Out our Registration form

Download Flyer

Download Registration Form

Please allow me to introduce myself.  I am William Harry, Executive Director of the Salt Lake Valley Emergency Communications Center.  I am running for the office of NENA Western Regional Director and I would like your vote and your support.
I began my career in public safety communications about 15 years ago serving in the Telecommunications Section at the headquarters of the California Highway Patrol, then as the Center Manager of the Sacramento Regional Fire/EMS Communications Center, and as a Telecommunications Systems Manager with the California 9-1-1 Emergency Communications Office as the Wireless E9-1-1 project coordinator, before relocating to Utah.  I am a member of both NENA and APCO.  I have been an Emergency Number Professional since 2006.

In Utah, I am proud to have served as the NENA Utah Chapter President (twice) and held other chapter offices, helping to build the NENA Utah Chapter into a sustainable, member-serving organization.  I am a member of the Utah State 9-1-1 Committee and a member of the Utah Broadband Advisory Council.  I am also currently a member of the NENA NG911 PSAP working group.

Over the past several years, NENA and the Western Region have made great strides in recognizing the needs of the state chapters and enhancing the membership experience, but there is still much to do.

The Western Region is very diverse.  The Western Region contains the largest NENA chapter organization and the smallest.  One of the things I have come to recognize over the span of my career is that although we have the same goals and objectives for public safety, the ways we approach them are as diverse as we are.  I would be honored to represent the Western Region chapters and membership, with all our diversity, to the NENA Executive Board.

The NENA election begins April, 24^th.  Please vote!

Visit the NENA 9-1-1 Education Month webpage for resources that you can use to plan public education events and activities during April, promote the formal recognition of 9-1-1 Education Month in your area, deliver key educational messages to the public, and include in media outreach efforts.

Some of the items you will find on the NENA 9-1-1 Education Month webpage include:

• The Making 9-1-1 Work for You! E-Brochure, featuring essential, age-appropriate, targeted information about the 9-1-1 system and emergency response in downloadable PDFs that you can reproduce and distribute to the general public, children, teens, and parents

• Video and audio Public Service Announcements that may be reused with permission

• Press release templates promoting 9-1-1 education, local events, and National 9-1-1 Education Month

• Links to other public education websites featuring additional tools, resources, and information

Also, take a moment to visit www.know911.org for additional 9-1-1 education materials. This website, a main component of the National 9-1-1 Education Coalition’s 9-1-1: The Number to Know campaign, is designed to bolster 9-1-1 education efforts across the nation and provide valuable resources to individuals, agencies, companies, and communities about the importance of 9-1-1 and its proper use. The website contains many free resources to promote and support local, regional, and state 9-1-1 education, awareness, and outreach efforts.

It is our intention to spotlight the vendor members of our chapter, some of whom you know and some you don’t know.  This is by no means an endorsement of their products, but rather a chance to get to know all the members in our chapter who contribute to the public’s safety. If you would like to know more about the company and their products, a link has been provided at the end of this profile.

Lance Clark is the CEO of Spillman Technologies, Inc.  He joined Spillman Technologies in 1997 as a field sales representative and worked his way through sales management to the appointment of company president in 2006 and CEO in 2008. While at Spillman, he has held a variety of positions, including vice president for sales and marketing, national sales manager, regional sales manager, and account sales executive. During his management, Mr. Clark has led the company’s growth to an unprecedented increase of more than 320 percent in sales, and he has facilitated the growth of the customer base to include close to 1,000 public safety agencies from around the country.

Before joining Spillman, Mr. Clark was an account manager for ICON Health & Fitness, one of the largest manufacturers and marketers of fitness equipment in the world. With more than 10 years of sales experience and a background in business information systems, his knowledge of corporate operations and the successful development of software technology make him a model leader for Spillman’s day-to-day operations. Mr. Clark’s primary role is to maintain Spillman’s high standards for reliable products and quality customer service. He will continue to play an integral role in aligning operations with the company ideals, preparing Spillman for continued growth, and securing the company’s dominance in the public safety market.

Lance and his wife, Kris, have two children. His most valued time is spent with his family, whether they are together at home or enjoying the outdoors. The Clarks spend much of their time relaxing at the family’s cabin, skiing, and riding ATVs, and Lance also enjoys fly fishing and photography. When asked about working within the public safety software industry, he replied, “I love serving those in public safety who put their lives on the line for us each day. There is no greater honor for me than to be part of this.”

Spillman Technologies, Inc. is the leading source of law enforcement and public safety software, providing products, training, support, and services to more than 950 agencies and 65,000 public safety professionals in over 35 states nationwide. In Utah alone, Spillman is proud to serve more than 100 agencies. Founded in Logan 30 years ago, Spillman has set the standard in reliable software solutions for police departments, sheriff’s offices, communications centers, fire departments, and correctional facilities. Spillman places great value in fostering strong customer relationships and excellent customer service and will continue to support the public safety industry for years to come.

Here is the link to Spillman Technologies.  www.spillman.com

There are lots of hard working and talented people in 9-1-1 in Utah. In an effort to recognize and promote their success Utah-NENA has decided to spotlight those who have made a difference.

Today’s Honoree is Heather Perkins from Provo City.

Shift Supervisor Heather Perkins started working as a dispatcher for Provo City in July 2000.  Heather advanced to a Senior Communications Specialist in 2003 and in February 2006 she was promoted to Shift Supervisor and currently supervises 4 dispatchers on night shift.

Heather has the unique ability of being able to balance a fun, enjoyable work atmosphere for those on her shift while also ensuring that all the dispatchers she supervises professionally handle their job responsibilities.  In years past, she has organized Halloween parties at work for her shift including decorations, treats and she also somehow gets everyone so excited about it that they all dress up in costume when they come to work that night.  During Telecommunicators Week she always helps contribute towards decorating the center and with a tight department budget, Heather has great cost effective ideas of how to recognize dispatchers.

Heather follows all of the policies and procedures of the department and the dispatch center.  She also ensures that those that she supervises adhere to them as well.  Her subordinates continually report back that Heather gives clear expectations and guidelines of what she expects of those on her team to follow and that she is good about following them herself.  A comment received about Heather said that “she is a good example of a leader and she has qualities I am working to develop”.

Heather’s personnel file is full of commendations.  She excels as a shift supervisor and is one of those employees that are never complained about.  She encourages teamwork and innovative ideas from employees.

Whenever I see Heather, she has a huge smile on her face.  Her zest for life and finding joy in whatever she does is contagious from the minute she enters a room.

On December 29, 2011, SLC Airport dispatch Operations Coordinator David Sohler was traveling between Tooele and Salt Lake City when his vehicle was struck by the base of a road sign that was flung through his windshield by another car.

David sustained massive injuries to his face and shoulder and was transported by life flight to the hospital in critical condition.

David’s injuries included a broken clavicle, shattered jaw, skull fracture, concussion and broken teeth.  His injuries were severe enough that he given a tracheotomy and was put into a drug induced coma temporarily to assist with his pain.

David underwent repair to his clavicle on December 30 and received extensive surgery to begin the reconstruction of his jaw on January 2, 2012.  His jaw will be wired shut for the next two months.

David has a long road ahead of him.  He is making good progress every day and was able to walk a short distance yesterday (the 3^rd).  His wife has been by his side and his family and friends are there to support him.

We would like to ask everyone to keep David and his family in their prayers.  There is a Facebook page for him that his family updates regularly.  Cards and well wishes would be very much appreciated.

News story: Bizarre chain-reaction wreck injures 2 in Tooele County

Address to send cards of encouragement

IMC Hospital – David Sohler – 5121 Cottonwood Street – Murray, UT 84107

Facebook page

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10. Dispatchers like variety every time we answer the phone we don’t know what to expect, we thrive on this.

9. We have a hundred phone numbers memorized while sitting at the console, public works, fire stations, on duty supervisor, to name a few, but we have no idea what our spouse, siblings, or parents cell phone number  is unless we look it up in our cell phone.

8. Dispatchers bladders are huge – they should do a study on us.

7 Dispatchers can listen to multiple conversations and keep up. We can also finish the same conversation two hours later.

6. We have alarms set to remind us to feed our families on a normal schedule – during the day.

5. If you are having a conversation with a dispatcher and not talking fast enough or have become boring we will interrupt finish your sentence and choose a new topic.

4.  Dispatchers can multi task so good our house hold chores are done by priority.

3. Dispatchers have a food category called “chocolate and caffeine” we also believe adrenaline is a daily self-administered vitamin.

2. Sleep  who needs it our normal bed time is 3 a.m.

1. Every day is an adventure we make a difference; save a life and ensure everyone goes home at the end of their shift.

We hope that you have seen The Call, NENA’s new quarterly peer-reviewed journal. Currently, the Publications Committee is seeking submissions for publication consideration for the spring 2012 edition. Scheduled to be mailed in time for National 9-1-1 Education Month (April 2012), the theme of the issue will be “education & training.”

Manuscripts may address any topic(s) that fall under that broad header, including, but not limited to: public education, stakeholder and government education, PSAP training issues and case studies, etc. Readers are expected to include practitioners, administrators, researchers, policy analysts, educators, and students.

Manuscripts should not exceed 20 double-spaced pages and should follow current American Psychological Association (APA) style. Further instructions for authors can be found by clicking here.

Manuscripts may be submitted electronically; send the document as an e-mail attachment to Steve O’Conor, Chair of the Publications Committee, for consideration. The submission deadline for the spring issue is December 31, 2011.

The Call features industry news as well as updates on technology, operations, training and policy. We are pleased that our official publication is now available in an interactive digital edition! Viewable on iPads and most smart phones, individuals can virtually flip through pages, forward articles of interest to colleagues and click on ads to be redirected to advertiser websites.

Space reservations are now available for future issues of The Call . Your message will appear in front of more than 7,000 safety and communications industry professionals, such as 9-1-1 center managers and supervisors and local/county/state 9-1-1 Authority personnel.This is your opportunity to gain the attention of NENA members and others in the emergency telephone number community who spend an average of $2 billion annually on industry products and services!

Last month, the National Emergency Number Association (NENA) saw the certification of its 1,000th active Emergency Number Professional (ENP) in North America.

“ENPs are recognized as leaders in the 9-1-1 industry. They contribute greatly to the ongoing success of the 9-1-1 system in both the public and private sectors, are often proactive participants in public safety standards development and working groups, provide local and national leadership to the association, and act as standard-bearers for excellence in the emergency communications field,” said NENA President Rick Galway, ENP.

Developed in 1994, the ENP program quickly became the most prestigious professional designation in the 9-1-1 industry. In order to be certified, applicants must first meet eligibility requirements that include a combination of experience, education, and professional development. Candidates then must pass a rigorous examination that demonstrates a mastery of the comprehensive knowledge base required for emergency number program management.

“ENP certification is highly sought after and increasingly important in our profession,” said recently certified ENP Monica Million of the Grand Junction (CO) Regional Communication Center. “In my new position as manager, it signifies the level of professionalism I strive to bring to the department. I am actively encouraging the rest of my ENP-eligible staff to take the exam in the spring.”

ENP certification is valid for 4 years, during which ENPs must accumulate points towards re-certification through conference and course attendance; continuing education; leadership in national and chapter activities; and community outreach and training.

ENP examinations are scheduled four times annually for a two-week period each season. The next scheduled testing period is January 14-28, 2012, with an application deadline of December 12, 2011.

Visit the ENP webpage to learn more about the program and to download application forms.

There are lots of hard working and talented people in 9-1-1 in Utah. In an effort to recognize and promote their success Utah-NENA has decided to spotlight those who have made a difference.

Today’s Honoree is Randi Gamble, Tooele Country Sheriff’s Office and Communications Center.

Randi is highly regarded by her co-workers and subordinates and is trusted amongst the officers and administrators as a person of integrity and honesty. She has the unique ability to communicate with her coworkers and with the public to resolve conflict no matter the circumstances. Randi is always looking for ways to do her job to the best of her ability and think outside normal parameters in order to the  job done in an efficient and professional manner. She is remarkable punctual and rarely takes time off of work. Randi believes in herself and the potential of others, ensuring the most successful outcome of any situation.

Over the years Randi has involved herself in the betterment of the communications division by becoming the Terminal Agency Coordinator (TAC), certifying as a communications Training Officer (CTO), writing a new training manual, writing and updating the Tooele County Communications Division Policy and Procedure Manual, designing new shift schedules and, most recently she has been involved in re-writing the POST curriculum for dispatcher training. She never refuses an assignment regardless of her schedule and can always be depended upon to meed a deadline.

Randi has never been apprehensive about changes in technology. When modifications to our system occur she takes the initiative to learn all she can while assisting those having difficulty.  Randi is quick to assist in troubleshooting any technical malfunction and often times, solves matters before they become a problem. She has also worked tirelessly on our electronic records keeping and at reducing the instances of missed and missing information by our dispatchers through regular QA of UCJIS entries.

As a dispatch Sergeant, Randi attends meetings regularly and passes important, pertinent information along for dissemination by other team leaders, making sure they understand the material and providing training for all who use the UCJIS system be they her fellow dispatchers, officers on the road or jail personnel. She is following up on training for our personnel and procedures that will improve our agency’s accuracy.

Randi Gamble is truly a valuable asset to the Tooele Country Sheriff’s Office and Communications Center. Her uplifting personality, knowledge, skills dedication, and work ethics are some of the many qualities that qualify her as a great example of 9-1-1.