There are lots of hard working and talented people in 9-1-1 in Utah. In an effort to recognize and promote their success Utah-NENA has decided to spotlight those who have made a difference.
Today’s Honoree is Heather Perkins from Provo City.
Shift Supervisor Heather Perkins started working as a dispatcher for Provo City in July 2000. Heather advanced to a Senior Communications Specialist in 2003 and in February 2006 she was promoted to Shift Supervisor and currently supervises 4 dispatchers on night shift.
Heather has the unique ability of being able to balance a fun, enjoyable work atmosphere for those on her shift while also ensuring that all the dispatchers she supervises professionally handle their job responsibilities. In years past, she has organized Halloween parties at work for her shift including decorations, treats and she also somehow gets everyone so excited about it that they all dress up in costume when they come to work that night. During Telecommunicators Week she always helps contribute towards decorating the center and with a tight department budget, Heather has great cost effective ideas of how to recognize dispatchers.
Heather follows all of the policies and procedures of the department and the dispatch center. She also ensures that those that she supervises adhere to them as well. Her subordinates continually report back that Heather gives clear expectations and guidelines of what she expects of those on her team to follow and that she is good about following them herself. A comment received about Heather said that “she is a good example of a leader and she has qualities I am working to develop”.
Heather’s personnel file is full of commendations. She excels as a shift supervisor and is one of those employees that are never complained about. She encourages teamwork and innovative ideas from employees.
Whenever I see Heather, she has a huge smile on her face. Her zest for life and finding joy in whatever she does is contagious from the minute she enters a room.
